We prioritize your privacy and strictly maintain the confidentiality of your personal and health-related details. This Privacy Policy outlines how we handle, collect, and protect information across our website, contact forms, and admissions services in accordance with federal and state privacy regulations.

1. Information We Collect

We gather relevant information solely to evaluate clinical needs, perform insurance benefit checks, and facilitate treatment enrollment.

A. Personal & Contact Information

• Full name, email address, phone number, and physical location.

• Relationship to the patient (if completing forms on behalf of a family member or client).

B. Health & Insurance Details

• Insurance policy/member ID, insurer name, and provider service contact numbers.

• Voluntary health details regarding clinical needs, substance history, or co-occurring mental health conditions.

C. Automated & Technical Data

• IP address, browser type, referral source, and browsing activity collected via cookies to ensure optimal website performance.

2. Your Health Information Rights (HIPAA & 42 CFR Part 2)

Your privacy is protected under the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 (governing substance use disorder patient records). Under these protections, you have the right to:

• Inspect & Copy Records: Request access to or copies of your medical and health records.

• Request Restrictions: Request limitations on how we use or share your health information for care, payment, or operations (though we are not required to agree if it impacts care safety).

• Choose Representatives: Designate a legal guardian or medical power of attorney to manage choices regarding your health information.

• Accounting of Disclosures: Request a history of certain non-routine disclosures of your information.

3. How We Use & Share Information

We strictly limit how your personal data is utilized:

Permitted Uses:

• Insurance Verification: Verifying benefits, deductible status, copays, and out-of-pocket costs directly with your coverage provider.

• Care Coordination: Arranging customized treatment plans and managing seamless intake logistics.

• Communication: Contacting you via phone, email, or SMS regarding your inquiries.

Strict Sharing Restrictions:

• No Unconsented Marketing: We never sell, rent, or trade your personal or health data to third-party marketers.

• Text Messaging Protection: Mobile opt-in data and SMS consent will never be shared with external third parties or affiliates.

• Special Cases: Information may only be disclosed without explicit consent if required by law (e.g., court orders, preventing imminent harm, or public health safety compliance).

4. Mobile Terms & SMS Consent

By filling out our online forms and providing a phone number, you consent to receive communication (including calls and text alerts) regarding admissions, care options, and insurance details.

• Opt-Out: Text STOP to cancel text communications at any time (you will receive a final confirmation text).

• Help: Text HELP or contact our admissions team for assistance.

• Rates & Frequency: Message frequency varies; standard message and data rates may apply.

5. Third-Party Links & External Resources

Our website may feature links to external health databases, state-funded organizations, or addiction research sites (such as SAMHSA). We do not control and are not responsible for the privacy practices of third-party websites.